If your Toshiba Laptop audio is nor working correctly, please try the following steps...

Check your sound settings

Make sure the sound and microphone are 

Windows Updates

Install all windows updates

If you are unsure how to check for windows updates - click here

Make sure you check online for updates

Update your sound drive (X20)

Download and install the latest auido driver for your machine from the Dynabook 9Toshiba) website


Click on Audio and choose the latest Realtek Audio Driver

Sound still not working

There may be a hardware issue. 

In the meantime - 

For your microphone - plug a pair of earbuds into the headphone socket - this may be enough to get you going.

Arranging a Repair

In some cases this can be done via school (not during lockdown) and only if the laptop is under warranty

Please note: Pinehurst School do not repair equipment

If your laptop is still under warranty, this may be repairable: Check your warranty here